- Job Summary:We are seeking a detail-oriented and analytical Quality Control (QC) Specialist with at least 3 years of experience in the Fintech industry. The ideal candidate will be responsible for ensuring the accuracy, reliability, and compliance of operational processes, data records, and customer transactions. You will work closely with cross-functional teams including Risk, Compliance, Product, and Customer Service to uphold high standards and minimize operational errors.Key
Responsibilities
Monitor and review operational workflows, customer transactions, and internal records to ensure accuracy and compliance with company policies and regulatory standards.Conduct regular quality checks on documentation, data entries, and customer onboarding processes.Collaborate with Risk and Compliance teams to identify potential gaps or process deviations and recommend corrective actions.Prepare and maintain detailed QC reports, error logs, and process audits for internal review and external audit
Requirements
.Implement quality control best practices and continuously improve QC procedures and checklists.Train or support operational teams on quality standards and ensure adherence to updated SOPs.Support system testing and UAT (User Acceptance Testing) to ensure data and logic integrity.Stay updated with the latest industry regulations (e.g., OJK, ISO, AML/KYC guidelines) relevant to operational controls.
Requirements
Minimum 3 years of experience in a Quality Control, Operational Risk, or Compliance role within the Fintech or Financial Services industry.Strong understanding of fintech operational flows such as loan processing, e-wallet transactions, customer verification (KYC), or payment gateways.Excellent attention to detail and analytical thinking skills.Familiarity with QC tools, data validation methods, or workflow audit systems.Proficient in Microsoft Excel or Google Sheets; experience with CRM or ticketing tools is a plus.Strong communication skills and ability to work cross-functionally.Able to work in a fast-paced and regulated environment.